Who's behind this
About your Quorum team
You have named people at Quorum, not a generic support queue. Here's who they are, what each one is best placed to help with, and when to reach out rather than work around something.
Michael Fuentes
Quorum account team — Bristol Myers Squibb
Michael is the primary Quorum contact for the BMS state government affairs team. He owns the relationship end to end: what your subscription covers, who has a seat, and anything that needs a change on the Quorum side.
Bring them in for
- Access, seats and permission changes
- What your BMS subscription includes (products, agents, add-ons)
- Scheduling an enablement or refresher session for the team
- Anything a guide in this app says to escalate
Ashton Barry
VP, Account Management — Quorum
Ashton leads account management at Quorum and is the executive sponsor of the BMS partnership. She works with your leadership on where Quorum fits the state affairs strategy, how the team is getting value from the subscription, and any decision that needs weight behind it.
Bring them in for
- Executive alignment on how Quorum supports BMS state affairs priorities
- Business reviews: adoption across the 17 licensed users, value and renewal planning
- Expanding scope — new products, agents or additional seats
- Escalation path when something needs senior attention at Quorum
Julianne North
Account Executive, Expansion & New Sales — Quorum
Julianne is the account executive covering expansion and new business for BMS. She's who you talk to when the team wants something beyond today's subscription — additional products, more seats, or coverage for another part of the organization.
Bring them in for
- Adding seats for new BMS state affairs team members
- Adding a product or agent that isn't in today's subscription (Federal, GRS, PAC)
- Pricing and scoping for an expanded footprint
- Bringing another BMS team onto Quorum
Office hours & 1:1 time
You have three ways to get an answer from a person, and none of them require you to have figured the problem out first.
Quorum office hours
A standing, open session with your Quorum account team — bring a real task you're stuck on, or listen in. No agenda required, and nothing is recorded against you for showing up with a basic question.
- Open to everyone on the BMS state team, not just admins
- Best used for a live walkthrough of something you're mid-way through
- If the timing never works, say so — the cadence can move
1:1 time with your account team
If office hours don't fit your calendar, Michael meets one on one at whatever time works for you. This is the fastest route for anything specific to your states, your searches, or your permissions.
- Scheduled around your availability
- Right for workflow setup specific to you
- Also the route for access and subscription questions
Or just email the question
You don't have to wait for a session. Email the question directly and you'll get an answer back — and if it turns out several people are hitting the same thing, it becomes a guide in this hub.
Before you email
Most day-to-day questions — how to build a search, set up a sheet, run the weekly triage — are already answered step by step in the how-to library, or you can ask the assistant in this hub. Save your team's time for access, subscription and setup decisions.
Headshots for Michael and Ashton will appear here once approved images are supplied.